1300-CROWNLAND

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Quality Assurance

Quality Assurance

Crownland Security is two thirds of the way in obtaining its ISO 9001:2008 Quality Management Standards which is based on a number of quality management principles including a strong client focus; the motivation and involvement of senior management; the process approach and continuous improvement.

We are committed to achieving and maintaining Quality Management Systems ISO 9001:2015.

 

Ensuring Quality & Customer Retention
  • Clients are allocated a single point of contact who is available 24:7
  • Clients’ employees, customers, patrons all have access to our anonymous online feedback form which allows individual to provide feedback of any nature so that we can investigate and take the necessary action.
  • Employees are held accountable on a day to day basis and individual performances are diligently reviewed every 3 months
  • Every 6 months service delivery is matched against KPI’s and necessary changes implemented immediately to ensure optimum performance consistently
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